ku99 is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. We believe that responsible gaming is not just a policy — it is a core part of how we operate every single day.
ku99 provides a suite of tools and policies designed to keep gambling a source of entertainment — not a source of stress. Every registered player in Bangladesh has full access to these protections, free of charge.
Set daily, weekly, or monthly deposit limits directly from your ku99 Account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions under pressure.
Players who feel they need a more decisive break can request a full self-exclusion, which locks the Account for a chosen period — 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, no deposits, bets, or logins are possible.
Need a short break without committing to a full self-exclusion? ku99 allows players to activate a Time-Out of 24 hours, 48 hours, or 7 days. The Account is suspended for the selected period and automatically reactivates once the time-out expires.
Control how long you spend on the platform in a single session. Set a session time limit in your Account preferences and ku99 will display a clear on-screen reminder when your chosen limit is reached, prompting you to review your play before continuing.
In addition to deposit controls, ku99 allows players to set a maximum loss threshold over a defined period. If your net losses reach the limit you have set, the system will automatically prevent further wagering until the period resets or a request is submitted to review the limit.
ku99 can display periodic on-screen reality check notifications during your gaming session, showing how long you have been playing and a summary of your net activity during that session. Reality checks help you stay informed and maintain perspective while playing.
All responsible gaming controls are self-serve and available directly inside your ku99 Account. You do not need to contact customer support to set deposit limits, activate a time-out, or initiate a self-exclusion — although our support team is always available to assist you if preferred.
To access your player protection settings, log in to your ku99 Account and navigate to the Account Settings section, then select Responsible Gaming. From there you will find all available tools listed clearly, with straightforward options to configure each one according to your personal needs.
If you wish to request a permanent self-exclusion or escalate a responsible gaming concern to a member of our dedicated team, you can reach us at any time by emailing [email protected] or using the 24/7 live chat function within the Platform.
Changes that reduce protection (for example, increasing a deposit limit or ending a voluntary time-out early) are subject to a mandatory review period to ensure the decision is considered and deliberate. This cooling-off period is a feature, not an obstacle — it is designed to protect you.
Visit the ku99 Platform and sign in using your registered username and password. Ensure you are using a secure, private network connection — avoid public Wi-Fi when accessing your Account.
From your Account dashboard, select the Settings or Profile menu. You will find the Responsible Gaming section clearly labelled within the menu. All protection tools are grouped together in one location for easy access.
Select the protection tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion. Enter your preferred values and confirm. Limits that increase protection take effect immediately.
Once a responsible gaming setting is saved, you will receive an on-screen confirmation and an email notification to the address registered on your Account. Keep this email for your records as evidence that the setting was applied.
Gambling is meant to be an enjoyable leisure activity. If you notice any of the following patterns in your own behaviour or in someone you know, it may be time to take a step back and reach out for support.
Answer the following questions honestly to assess your current relationship with gambling. This is a private, non-binding exercise — your responses are not recorded by ku99.
Reflect on your gambling behaviour over the past 30 days.
Have you gambled with money that was set aside for essential expenses (rent, food, bills)?
Have you felt the urge to gamble more after a losing session in order to win back your losses?
Has gambling negatively affected your relationships, work, or mental well-being?
Have you tried to cut down on gambling but found it difficult to do so?
ku99 takes responsible gaming seriously and regards player welfare as a fundamental priority. We recognise that while the majority of players enjoy gambling as a form of entertainment without experiencing difficulties, a minority may develop patterns of behaviour that cause harm to themselves or those around them. Our responsible gaming framework is designed to minimise that harm through a combination of player-controlled tools, proactive monitoring, and trained support staff.
Our responsible gaming commitment applies to every player based in Bangladesh who holds a registered ku99 Account, regardless of their level of activity, the size of their deposits, or the games they choose to play. No player is exempt from the protections described in this policy.
Gambling is strictly prohibited for anyone under the age of 18 years. ku99 enforces a mandatory age verification process as part of the standard Know Your Customer (KYC) review conducted on all registered Accounts. This process requires players to upload valid, government-issued identification confirming their date of birth before full withdrawal rights and higher deposit tiers are unlocked.
In addition to formal KYC verification, ku99 employs automated risk-based checks during the registration process to flag Accounts that show signs of underage access. Any Account where underage gambling is suspected is immediately suspended pending investigation, and any funds held within that Account are voided in accordance with our Terms & Conditions.
Parents and guardians in Bangladesh are encouraged to make use of parental control software to prevent underage individuals from accessing online gambling platforms. If you suspect that a minor has gained access to the ku99 Platform, please notify us immediately at [email protected].
ku99's deposit limit system allows players to set a maximum amount they are permitted to deposit over a rolling 24-hour, 7-day, or 30-day period. When a deposit limit is active, any deposit that would cause the total to exceed the chosen threshold will be declined automatically by the system. The player will receive a notification explaining that their deposit limit has been reached for the current period.
Loss limits operate on a similar basis: once a player's net losses during a defined period reach the configured threshold, the system disables further wagering until the period resets. Both deposit limits and loss limits can be set to any value above the Platform minimum, giving players precise control over their financial exposure.
Bangladeshi players using bKash, Nagad, Rocket, or Upay are subject to the same limit framework as players using bank transfer methods. The deposit limit applies to the total of all deposits across all payment methods during the specified period, not per payment method individually.
Self-exclusion is the most comprehensive protection tool available on the ku99 Platform. When a player activates self-exclusion, their Account is immediately locked. During the exclusion period, the player is unable to log in, deposit, place bets, or participate in any promotional activity. Existing pending withdrawals will continue to be processed to the player's registered payment method.
Self-exclusion periods available on ku99 are: 30 days, 90 days, 6 months, 1 year, and permanent (indefinite). A permanent self-exclusion results in the closure of the Account and the deletion of the player profile from active systems, subject to the data retention requirements outlined in our Privacy Policy.
Once a self-exclusion is in place, it cannot be reversed or reduced before the chosen period expires. This is an intentional design decision to protect players from acting on impulse to remove the restriction. Upon expiry of a temporary self-exclusion, a mandatory 7-day reflection period applies before the Account can be reactivated.
ku99 will not send any marketing communications, bonus offers, or promotional emails to players who have activated a self-exclusion during the exclusion period.
Players who have activated any responsible gaming restriction — including deposit limits, loss limits, time-out periods, or self-exclusion — may have their eligibility for certain bonus offers and promotions affected. ku99 applies this policy as a protective measure: it is not appropriate to offer additional incentives to players who have indicated that they need to moderate their activity.
If you set a deposit limit that is lower than the minimum deposit required to claim a specific bonus, you will not be eligible for that bonus for as long as the limit is in effect. This policy will not be overridden on request — player welfare takes precedence over promotional eligibility in all cases.
In addition to player-activated tools, ku99 maintains an internal responsible gaming monitoring programme. Our system analyses Account activity against a set of behavioural indicators associated with problem gambling, including sudden large increases in deposit frequency or bet size, rapid sequence of deposits after significant losses, and unusual late-night session patterns.
When an Account is flagged by our monitoring system, a trained responsible gaming team member will make proactive contact with the player — typically via email or live chat — to check on their wellbeing and inform them of the available protection tools. This outreach is not a form of surveillance; it is a genuine welfare check and is conducted with care and discretion.
Players who receive a responsible gaming welfare check are under no obligation to respond or take any action. However, we strongly encourage all players who are contacted in this way to engage with the available tools, even if they feel their gambling is currently under control.
ku99 is not a counselling service and our support team, while trained in responsible gaming awareness, are not professional therapists. If you feel that gambling is significantly affecting your life, your finances, or your mental health, we urge you to seek professional support in addition to using the in-platform tools available to you.
In Bangladesh, individuals experiencing difficulties related to gambling can seek guidance through general mental health and financial counselling services, as well as the following types of support:
If you are concerned about the gambling behaviour of a family member, partner, or friend who holds a ku99 Account, please contact our support team. While we are not able to disclose confidential Account information to third parties, we can provide guidance on how to support someone who may be struggling with problem gambling, and we can in certain circumstances accept a third-party referral for a welfare check on the Account holder.
We also remind all ku99 players that sharing Account credentials with any other person — including a spouse, parent, or friend — is strictly prohibited under our Terms & Conditions. Each player must maintain sole, personal control of their Account at all times.
If you are concerned about your own gambling or someone else's, our responsible gaming support team is available around the clock. Reach out — there is no wrong time to ask for help.
Send us a message at any time. Our responsible gaming team aims to respond to all welfare-related emails within 48 hours, and often much sooner.
[email protected]For immediate assistance, use the live chat feature available inside the ku99 Platform. Our support agents are available 24 hours a day, 7 days a week, including during Eid and public holidays.
Available in-platform after loginNow that you know how ku99 protects its players, explore the platform with confidence. Enjoy live casino games, cricket betting, and premium slots — all within your own personal limits.