ku99 Privacy Policy

ku99 ("we", "our", "the Platform") operates the online casino and sports betting service available at ku99.vu, which is designed to serve players located in Bangladesh. This Privacy Policy sets out in full the manner in which ku99 collects, stores, processes, and in limited circumstances shares personal data relating to its registered players and site visitors.

We are committed to handling personal data responsibly and in keeping with internationally recognised data protection principles. These include collecting only the data that is genuinely necessary, retaining it only for as long as required, keeping it accurate, and maintaining appropriate security safeguards at all times.

This Privacy Policy should be read alongside the ku99 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the overall agreement governing your use of the ku99 Platform.

ku99 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and in limited cases from third-party verification providers. The categories of data we collect are set out in the table below.

We do not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, health records, or biometric data unless explicitly required by a regulatory obligation and with your prior consent.

ku99 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent or having a clear legal basis to do so.

• Account Management: To create, maintain, and administer your ku99 Account, including processing your registration, authenticating your identity at login, and managing account security settings.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked Bangladeshi bank accounts, to verify payment source ownership, and to maintain accurate financial records of all Account activity.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years, that your identity matches the details registered on the Account, and that no self-exclusion or account closure order is in effect for your profile.
• Responsible Gaming Monitoring: To identify patterns of gambling behaviour that may indicate a player is experiencing difficulties, and to make responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — available proactively where appropriate.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited conduct. Technical and usage data is analysed to identify suspicious activity patterns.
• Customer Support: To respond to your queries, complaints, and account-related requests submitted via live chat or email to [email protected].
• Legal and Regulatory Compliance: To fulfil obligations imposed on ku99 by applicable law, including anti-money laundering (AML) requirements, record-keeping mandates, and regulatory reporting where required.
• Platform Improvement: To analyse aggregate, anonymised usage data in order to improve the performance, design, and feature set of the ku99 Platform. This analysis does not involve identifying individual players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — but only to players who have opted in to receive such communications. Opt-in can be withdrawn at any time.

ku99 processes your personal data only where a recognised legal basis exists for doing so. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to perform the contract between you and ku99 — including account creation, deposit processing, game delivery, and withdrawal execution — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with applicable law, including KYC/AML obligations, tax record-keeping, and regulatory reporting, is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of ku99's legitimate interest in operating a safe, secure, and fair platform — provided that interest is not overridden by your own rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out only on the basis of your freely given, informed, and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ku99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and game-play data necessary to deliver live game streams and random number generator (RNG) outcomes. These providers operate under contractual data processing agreements with ku99.
• Payment Processing Partners: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction-specific information required to initiate and confirm deposit or withdrawal instructions. ku99 does not share Account profile data with payment partners beyond what is required for transaction processing.
• Identity Verification Services: Third-party KYC service providers may receive identity document copies and personal details to complete age and identity verification checks on our behalf. All such providers are contractually bound to handle this data securely and to use it solely for verification purposes.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, a court order, or a request from a competent regulatory or law enforcement authority, ku99 will disclose personal data to the extent legally required. Where permitted, we will notify you of such a disclosure.
• Internal Group Entities: Personal data may be shared within the ku99 corporate group for the purpose of internal administration, fraud prevention, and regulatory compliance, subject to equivalent data protection standards.

ku99 uses cookies and similar technologies (including local storage and session tokens) to operate key platform functions, maintain your logged-in session, and collect anonymous analytics data. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your authenticated session after login, remember your language and display preferences, and enable the secure transmission of data between your browser and our servers. These cookies cannot be disabled without preventing core Platform functionality from working.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate and interact with the Platform — for example, which pages are visited most frequently, where users spend the most time, and whether error messages are encountered. This information is used in aggregate to improve the Platform and is not linked to your identity.
• Functional Cookies: These cookies remember preferences you have set within your Account, such as your preferred game categories and notification settings, so that the Platform can deliver a more personalised experience on subsequent visits.

ku99 does not use third-party advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Platform normally.

ku99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

ku99 implements a layered approach to data security, combining technical controls, access restrictions, and operational procedures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

Specific security measures in place include:

• Transport Encryption: All data transmitted between your browser or device and the ku99 Platform is encrypted using 256-bit TLS/SSL protocols, ensuring that data cannot be intercepted in transit.
• Access Controls: Access to personal data held within ku99's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role.
• Infrastructure Security: ku99's servers and databases are hosted within secured data centre environments with physical access controls, network firewalls, intrusion detection systems, and regular security audits.
• Password Protection: Account passwords are stored in hashed form and are never accessible in plain text by any ku99 employee. Players are encouraged to use strong, unique passwords and to change them regularly.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, ku99 has a documented incident response procedure in place to contain the breach, assess the impact, and notify affected players within a reasonable timeframe.

As a ku99 player, you hold a number of rights with respect to the personal data we hold about you. These rights are detailed below and can be exercised at any time by contacting the ku99 support team at [email protected].

ku99 will respond to all data rights requests within 30 days of receipt. Where a request is complex or where we receive a high volume of requests, this timeframe may be extended by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

We reserve the right to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised third party. Identity verification may require you to provide a copy of a government-issued identification document.

The ku99 Platform is strictly intended for adults aged 18 years and above. ku99 does not knowingly collect personal data from any individual under the age of 18. If we become aware that a person under 18 has registered an Account or provided personal data to us, we will immediately close the Account, delete all associated personal data, and void any transactions conducted through the Account.

If you have reason to believe that a person under the age of 18 has registered on the ku99 Platform, please notify us immediately at [email protected] so that we can take prompt action.

The ku99 Platform may contain references to or integrations with third-party services, including payment providers and game technology partners. Where these integrations involve you navigating away from the ku99 domain, please be aware that the privacy practices of those third parties are governed by their own privacy policies, which are independent of this document.

ku99 does not accept responsibility for the privacy practices of any third-party service to which a link or integration is provided, and we encourage you to review the applicable privacy policy of any third-party service before providing personal data to it.

ku99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Where a change is material — meaning it significantly affects the way in which we process your personal data or the rights available to you — ku99 will provide advance notice via a notification displayed within the Platform or sent to the contact details registered on your Account. Continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how ku99 handles your personal data.

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about the way in which ku99 has handled your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week through the ku99 Platform interface
• Response Commitment: We aim to acknowledge all privacy-related queries within 48 hours and to provide a full response within 30 days

If you are not satisfied with ku99's response to a data-related complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. ku99 will co-operate fully with any investigation conducted by a competent supervisory authority.